Contact us

Welcome

Welcome to BearsnBitz!
Needle Felting Supplies & Bear Making Supplies
Email : bearsnbitz@pm.me

Subscribe to News from BearsnBitz:
http://bit.ly/BearsnBitzNews

Upon confirmation of email subscription you will be returned here to BearsnBitz

Shipping details

Shipping FAQ Australian Orders

AUSTRALIAN CUSTOMERS:

For parcel deliveries Australia-wide I use Parcel Post AU Post.
Tracking is included on EVERY parcel.
If no one is home then a missed delivery card should be directing you to the closest post office or newsagent to you.
How long will it take for my parcel to be delivered?
The delivery time will depend on where you live. Generally parcels will take 1-2 business days for delivery, however if your parcel is going to a remote location it may take up to 5 business days.
Shipping FAQ International Orders

International Customers generally have 3 choices for postage.

1) International Air Mail - as a letter no tracking
2) Skippy Post - Economy Air Service , Tracking Included, the longest delivery time
3) AUPOST Standard International Post - Most expensive option,Tracking Included
International Air Mail as a Letter - NO TRACKING

International Air Mail - means your order is posted as a LETTER
NO TRACKING.
This option is only available to orders that contain items smaller than 20mm Diameter and weight less than 250 grams (anything bigger than 20mm diameter is charged as a parcel as per Australia Post regulations not BearsnBitz.
Delivery times range from 6 - 14 business days.
If you have queries about postage charges PLEASE convo me - happy to help in any way possible

Skippy Post - Economy Air Mail - Tracking Included
This is an economy airmail option – therefore the delivery times WILL BE LONGER and can vary based on destination.
TRACKING INCLUDED.
Good choice for orders larger than 20mm diameter and weighing more than 250 grams.
If you choose this option - international orders are posted out once per week every Monday by 4pm Australian Eastern Standard Time.
If you have queries about postage charges PLEASE convo me - happy to help in any way possible
Delivery times range from 10-24 business days.

AUPOST Standard International Post - Tracking Included
TRACKING INCLUDED - the most expensive option.
Delivery to most destinations 6 - 14 business days.
Allows for more than 20mm diameter and up to 500 grams.
If you have queries about postage charges PLEASE convo me - happy to help in any way possible

Refunds, returns & exchanges

Unfortunately I cannot accept returns if you have changed your mind or ordered the wrong size.

I do accept returns if the item is delivered to you damaged - ie: glass eyes broken or chipped.

Please contact me as soon as possible after receiving the damaged item and please send photos of the damaged item.

I generally will not request you to post back the broken item - too much hassle for you. I would rather replace your broken item if that is acceptable to you.

I will only ask that you pay for the postage of the replacement item.

Additional information

Privacy Policy
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, BearsnBitz, is the data controller of your personal information. If you have any questions or concerns, you may contact me at bearsnbitz@pm.me.

Needle Felting Supplies & Bear Making Supplies

Welcome to BearsnBitz!
Needle Felting Supplies & Bear Making Supplies
Email : bearsnbitz@pm.me
Subscribe to News from BearsnBitz:
http://bit.ly/BearsnBitzNews